Contact Us
We read every message. Get in touch with the right team for your enquiry.
Whether you have a question about a casino's withdrawal process, want to report an issue with a payout, share a positive experience, suggest a casino for us to review, or simply want to tell us how we can do better, the CashauditUK team is here to help.
We are a small, dedicated editorial team, and we read every single message that comes in. While we cannot guarantee a personalised reply to every email, we make every effort to respond to enquiries that require a direct answer.
How to Reach Us
General Enquiries
For general questions about our site, content, testing methodology, or anything else. We aim to respond within 48 hours on business days.
contact@cashaudituk.comReport a Payout Issue
Experienced an unusually long withdrawal, rejected payout, or frozen account? Your reports help keep our data accurate and protect other players.
reports@cashaudituk.comPress & Media
Media collaborations, data sharing for journalistic purposes, expert commentary, and cross-promotional opportunities.
press@cashaudituk.comCorrections & Feedback
If any information on our site is incorrect, outdated, or misleading, let us know immediately. We prioritise corrections within 24–48 hours.
corrections@cashaudituk.comTechnical Support
Account access, review submissions, display errors, and general usability questions. Please include your device and browser details.
support@cashaudituk.comStory Tips & Leads
Confidential tips about casino payout practices, regulatory issues, or player welfare concerns. We take source protection seriously.
tips@cashaudituk.comReporting a Payout Issue
When reporting a payout issue, please try to include as much detail as possible: the casino name, payment method used, date and time of the withdrawal request, withdrawal amount, current status, any communication from the casino, and screenshots if available.
We treat all reports confidentially. Your personal details will never be shared with the casino or any third party without your explicit permission.
Please note that CashauditUK is an informational and editorial platform, not a dispute resolution service. However, we can provide guidance on next steps, including how to escalate a complaint to the UK Gambling Commission or an approved ADR provider.
Response Times
If your matter is urgent, include "URGENT" in your email subject line.
General enquiries
48 hours
Payout reports
72 hours
Corrections
24–48 hours
Technical support
48 hours
Press enquiries
5 business days
Postal Address
CashauditUK
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Our team works primarily remotely — email is always the fastest way to reach us.
Privacy
When you contact us, we collect and store your email address and correspondence solely for responding to your enquiry. We do not share your contact details with any third party and handle all data in accordance with UK GDPR.
We value every message we receive and are committed to responding as quickly and helpfully as possible. Thank you for being part of the CashauditUK community.